Shipping Policy

At HITEA CERAMICS, we are committed to delivering your ceramic products safely, carefully, and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

  • All orders are processed after confirmation
  • Orders are usually prepared and dispatched within 1–3 business days
  • During peak seasons or promotional periods, processing times may be slightly longer

Shipping Coverage

We currently ship across Pakistan. For bulk or special orders, delivery timelines and charges may vary based on location and order size.

Delivery Time

  • Standard delivery time is 3–7 business days, depending on your city and location
  • Remote or rural areas may require additional delivery time

Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order size
  • Any applicable shipping fees will be clearly displayed before order confirmation

Packaging & Handling

Ceramic items require special care. All products are securely packed using protective materials to minimize the risk of damage during transit. We take extra precautions to ensure your order arrives safely.

Order Tracking

Once your order is dispatched, tracking details may be shared (where applicable) so you can follow your shipment until delivery.

Failed or Delayed Deliveries

If a delivery attempt is unsuccessful due to incorrect address details, unavailability of the recipient, or refusal to accept the order, re-delivery charges may apply.

Damaged Shipments

If your order arrives damaged:

  • Please notify us within 48 hours of delivery
  • Share clear photos or videos of the damaged item and packaging
  • We will review the case and assist according to our Return & Exchange Policy

Contact Us

For shipping-related questions or support, please contact us:

Email: hiteaceramics@gmail.com
Phone: +92 339 2147866

Your satisfaction and product safety are our priority.
Thank you for shopping with HITEA CERAMICS.